Help & Answers

Frequently Asked Questions

Quick answers to the things people ask us most. Still stuck? Drop us a line.

How do I track my order?

Once your order ships you will receive a confirmation email with a tracking link from our courier. You can also view your order history and status any time on the Shopify customer account page.

What is your returns policy?

You have a 14 day cooling-off period under the UK Consumer Contracts Regulations 2013 to change your mind. Full details, including how to start a return, are on our Terms & Conditions and Returns pages.

How much is shipping and how long does it take?

We ship within the UK only at the moment. Standard delivery via Royal Mail Tracked 48 typically arrives in 2 to 3 working days. See our Shipping page for current rates and estimated delivery windows.

How do I pay?

Checkout is powered by Shopify. You can pay by all major debit and credit cards, Apple Pay, Google Pay, and Shop Pay. We never see or store your card details.

How do you choose the figures?

Each figure is sourced from incomplete or pre-loved LEGO sets, hand inspected for condition, cleaned, then photographed exactly as it is before being listed. We aim to give a fair second life to figures that would otherwise sit unused.

Can I request a specific minifigure?

We can't guarantee any specific figure, but if you're hunting for something, drop us a message via the contact page and we will let you know if we have it.

Can't find what you're after?